PRIVACY POLICY

Solux is committed to protecting your privacy and ensuring the confidentiality of your personal health information. This Privacy Policy explains how we collect, use, and protect your personal information, including health information, in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws. By accessing or using our website and/or services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect various types of information to provide you with our home care services. This information may include:

Personal Identifiable Information (PII): This may include your name, contact information (phone number, email address), mailing address, date of birth, and other identifying details.
Health Information: As a provider of home care services, we collect health-related information that is necessary to offer appropriate care, such as medical history, diagnosis, treatment plans, medications, and other healthcare details.
Payment Information: When you make payments for services, we collect billing information, such as credit card details and billing addresses.
Usage Information: We may collect data related to your use of our website, such as IP addresses, browser types, and website activity, to improve our website’s functionality and user experience.

2. How We Use Your Information

We use the personal and health information we collect for the following purposes:

To provide and manage your home care services, including creating care plans, scheduling, and delivering treatments.
To communicate with you about your services, appointments, billing, and any other necessary information related to your care.
To process payments for services rendered.
To improve our website and services based on your feedback and usage.
To comply with legal, regulatory, and licensing requirements, including HIPAA.

3. Compliance with HIPAA

We are fully committed to complying with the Health Insurance Portability and Accountability Act (HIPAA), which governs the protection and privacy of your health information. In accordance with HIPAA, we have implemented safeguards to ensure the confidentiality, integrity, and security of your health information. These safeguards include:

Access Control: We limit access to your health information to authorized personnel who need it to provide services to you.
Data Encryption: We use encryption and secure transmission methods to protect your health data during online transactions or communication.
Training: Our staff is trained on HIPAA compliance and understands their responsibilities to protect your privacy.
Disclosure Restrictions: We will only disclose your health information to third parties as required by law or for purposes directly related to the care we provide, as outlined in this policy.

4. Sharing Your Information

We do not sell, rent, or trade your personal or health information to third parties. However, we may share your information with the following entities in certain circumstances:

Service Providers: We may share information with third-party vendors and service providers who assist us in providing care, managing our website, or processing payments. These third parties are contractually obligated to protect your information and may only use it to the extent necessary to provide their services.
Health Care Providers: With your consent or as needed for coordination of care, we may share your health information with other healthcare providers involved in your treatment (e.g., physicians, therapists, specialists).
Legal and Regulatory Compliance: We may disclose your information if required by law, such as in response to a court order, subpoena, or government investigation.
Business Associates: We may share information with business associates who assist us in managing or delivering services but are also bound by HIPAA compliance agreements.

5. Your Rights Under HIPAA

Under HIPAA and other applicable privacy laws, you have certain rights regarding your health information, including:

Right to Access: You have the right to request a copy of your health information.
Right to Correct Information: You have the right to request corrections or updates to your health information if it is inaccurate or incomplete.
Right to Request Restrictions: You may request that we limit the ways we use or disclose your health information, although we are not obligated to agree to all requests.
Right to Receive a Copy of this Privacy Policy: You have the right to receive a copy of this Privacy Policy, either electronically or in print.

6. How We Protect Your Information

We take the protection of your personal and health information seriously. We implement a variety of technical, administrative, and physical safeguards to ensure your information is secure, including:

Encryption and Secure Servers: Sensitive health and payment information is encrypted and stored on secure servers to prevent unauthorized access.
Restricted Access: Only authorized staff have access to your personal and health information based on their role in your care.
Regular Audits: We regularly audit our practices to ensure compliance with HIPAA and other privacy regulations.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, track usage patterns, and personalize content. You can control the use of cookies through your browser settings, but disabling cookies may limit some website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy policies of third-party websites you visit.

9. Data Retention

We will retain your personal and health information only for as long as necessary to provide the services requested, comply with legal obligations, resolve disputes, and enforce our agreements. We follow HIPAA’s retention guidelines to ensure your information is kept for the appropriate length of time.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated effective date. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.